SYSTEM ENGINEER
Detailed Description
Design, install, configure, administer and monitor ICT infrastructure hardware, including operating systems, utility and infrastructure-based software to offer high availability and optimal service to users.
Job Responsibilities
- Customer focus
• Foster new ideas based on technology trends to constantly improve the quality of our services to customers;
• Promptly address incidents, document problems and resolution for future reference and to improve quality of service.
- Internal business processes
• Install, configure, patch and upgrade Operating System and application software by proposing specifications and flowcharts, recommend optimum access techniques and coordinate installation requirements;
• Evaluate software/patches and perform testing prior to implementation for the purpose of ensuring that assigned applications and related systems function appropriately;
• Manage and monitor all installed systems and infrastructure;
• Proactively ensure the highest levels of systems and infrastructure availability;
• Maintain and ensure system daily backup;
• Install and maintain network equipment;
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks;
• Investigate, diagnose, test and repair system, hardware, software and infrastructure to offer optimal service to customers;
• Define, maintain and regularly test resiliency strategies;
• Ensure security of the entire production/DR system architecture;
• Work closely with IT Security Team for users’ management and perform audit and security checks to adhere to compliance procedures;
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes;
• "Define operational procedures and create system documentation. Keep existing procedures and configuration document up to date";
• Document each implementation/problem and resolution for future reference;
• Prioritise, track and manage incident cases to avoid potential threats;
• Prepare System Reports as required by management (Weekly/Monthly/ Recommendations);
• Respond to inquiries from a variety of sources (e.g. users, administrators, vendors and service providers, etc.) for the purpose of providing technical assistance, advice and support;
• Interface with Suppliers and Vendors for technical issue resolution;
• Assist in the implementation and testing of the Disaster Recovery solution for business continuity. Conduct DR Drill activities;
• Provide on-call support for our production environment.
- Financial focus
• Provide technical expertise in the selection of IT infrastructure for the Company;
• Analyse and optimise resource usage and provide input for capacity planning for future growth.
- Learning and Growth
• To personally live and display the ICPS Ltd brand and values in all daily activities;
• Gain greater exposure to relevant techniques and processes for enhancing proficiency;
• Train newcomers and existing team members in performing new tasks, processes and procedures.
Requirements
• Bachelor’s degree in computer science or related field;
• Minimum of 2 years in system design and implementation of system, software and network;
• Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments;
• Knowledge of networking essentials;
• Experience on AIX and IBM servers’ management;
• SAN, UNIX, Cisco Network, Load balancer, SSL, VPN, IPSec, SFTP, TCP/IP, DNS, E-mail;
• Backup software Management;
• Windows/Linux server operating system.
Other Information:
How to Apply: Candidates should send their application letter and detailed CV to icps_recruitment@icps.mu
Please ensure all required information is accurately entered in relevant sections.
Any incomplete application will not be considered.
The deadline for submission of the application is 31 January 2025.
Location: 7th floor, The Docks 2, Caudan St, Port-Louis 11307
The Management reserves the right not to appoint anyone following this advert.