CARD PERSONALISATION SPECIALIST

Detailed Description
• Responsible for the daily personalisation/renewal of cards (personalise payment, loyalty and any other types of cards), whilst ensuring the delivery to clients and manage operational tasks respecting the standards and processes as well as the contractual SLA's.
• Create and verify all production and delivery tasks according to customer requirements.
• Handle issues and complaints received from customers within the agreed time frame, advise existing & potential clients on aspects of card production and personalisation components of card issuance.
• Contributes to customer reporting with the aim of respecting availability and reliability commitments.
• Monitor the stock level of blank/payment cards on a daily basis and provide up-to-date information on inventory balances and historical inventory usage levels.
• Consistently follow expected quality assurance procedures during the card personalization process ensuring production meets required standards.
• Contribute to the implementation of recommendations while taking a proactive approach to customer service requests and problem-solving.
• Responsible for the management of personalisation equipment, spare parts and prepare reporting as and when required.
• Troubleshoot machines and provide solutions to any issue which may arise.
• Investigate all changes to the work to ensure compliance with existing procedures

Job Requirements
The ideal candidate will have:
• HSC and Diploma in IT / Electrical or Mechanical engineering or any related field.
• At least 1 year’s work experience in Card Personalisation, IT operations/customer relationship management role.
• Conversant with Microsoft Office.
• Self-starter with excellent planning, organizing and problem-solving skills.
• Good interpersonal, communication and influencing skills.
• Results- driven, customer focused and striving for high customer satisfaction.
• Able to make a difference by partnering with people.

Other Information
How to Apply: Candidates should send their application letter and detailed CV to icps_recruitment@icps.mu

Please ensure all required information is accurately entered in relevant sections. Any incomplete application will not be considered.

Location: 7th floor, The Docks 2, Caudan St, Port-Louis 11307

The Management reserves the right not to appoint anyone following this advert.