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Careers

Vacancies

At ICPS, we are constantly in search of talents who can go beyond evolving technologies. If you are elated to join a group of IT & Implementation specialists and joyful geeks, reach the extra mile and work in a friendly environment, you are on the right path.

1. HUMAN RESOURCES SPECIALIST
ICPS is actively looking for a smart and passionate professional to join the team as ‘Human Resources Specialist’.

If you are interesting to take this exciting challenge, you will be responsible for the delivery of HR services to ICPS and the Group, while contributing to the achievement of the overall group strategic objectives.

Responsibilities:

• Plan, coordinate and conduct recruitment activities so that the best candidates are being hired within the defined timeframe;
• Responsible for the on-boarding of new recruits and facilitate their integration within the ICPS team;
• Assess training needs, set up and communicate the training plan, coordinate the delivery of training programs and monitor the results;
• Accompany both appraisers and appraisees in the performance appraisal process by ensuring all employees have clear objectives and receive open and honest feedback and monitor the completion of all evaluations;
• Engage with employees on a regular basis, understand their needs and motivation levels and recommend solutions to increase employees' engagement;
• Analyse HR metrics and trends and make recommendations to improve business efficiency and to facilitate decision making process;
• Resolve grievances that employees may encounter and handle disciplinary cases whilst ensuring adherence to relevant regulations;
• Act as a change agent in view of facilitating HR policies, programs and practices related changes, being implemented at ICPS;
• Create and distribute internal communications regarding changes, benefits, or company policies.
• Any other HR related activities that may be requested by Management.

Qualifications & Experience:

• Completed a Bachelor’s Degree in Human Resources, Management or any related field;
• At least 5 years’ experience in Human Resources;
• Relevant experience in a similar industry/sector would be an advantage.

Other Requisites:

• Dynamic and passionate persondriven by purpose;
• Self-starter with excellent planning and organizing skills;
• Able to make a difference by partnering with people;
• Good interpersonal, communication and influencing skills;
• Talent multiplier and open to feedback, ideas and diversity.

How to Apply

Candidates should send their application letter and detailed CV to icps_hr@icps.mu

Closing Date: 28 June 2021.

The Management reserves the right not to appoint anyone following this advert.


2. CARD IT SPECIALIST
We are also looking for a ‘Cards IT Specialist’ to provide guidance and support to clients to maximise systems' and projects' efficiency within agreed timeframe.

Detailed Description:

• Provide IT Service Support to customers by interacting with them by phone or through IT systems and perform technical diagnosis, update and resolve issues logged;
• Analyse and solve technical, system and production issues and document bugs resolutions/ workarounds, update technical documentations and test scripts;
• Provide system performance assessment and recommendations to improve efficiency;
• Execute recommendations following approval from the service provider;
• Follow up with the Project Team for handing over of procedures and on new projects moved to production;
• Master the full architecture implemented at ICPS and follow up on issues encountered;
• Provide regular, concise and clear feedback on work progress to the Team Leader and other stakeholders;
• Escalate promptly anticipated risks, schedule variances/delays, scope changes and potential issues/concerns for timely resolution;
• Improve existing processes and/ or propose innovative methods/ to improve work efficiency.

Job Requirements:

The ideal candidate will have:

• Completed a Bachelor’s Degree in Computer Science or any related field.
• Minimum of 2 years’ experience in a customer-facing environment for Support Level 2.

Other Requirements
• Ability to be On-Call after office hours and during weekends.

Competencies:

ICPS is looking for a dynamic individual with excellent interpersonal and communications skills who is able to establish effective relationships with customers and staff and can work productively in a stressful environment.

How to Apply

Candidates should send their application letter and detailed CV to icps_hr@icps.mu

Closing Date: 28 June 2021.

The Management reserves the right not to appoint anyone following this advert.

Spontaneous application

We’ll be happy to hear from you! Send us your CV along with a motivation letter on the following address: contact@icps.mu